What are the possible causes of offline error in RealPlayer?
The RealPlayer is a media player from REAL Networks. This media player can be used for playing different multimedia formats like MPEG-4, MP3 etc. This can be also used for proprietary real audio and video formats. The real player contains many additional features. One of the features is playlist editor. This support playlist randomize and drag and drop facility. Another one is theater mode video playback feature. In this, the toolbar mode uses only less space in the desktop. Some other features are media browser, continuous play, live pause etc. The RealPlayer will support different formats such as AVI, DVD, Real Pix, Real Text etc. Even though the RealPlayer is very useful for the users, there can be some issues that may come up. When a file is copied and then deleted, the RealPlayer will not mark that file as new one. So, copy the file to the device manually. Often after the installation, the thumbnails for .mov files will not appear in the library. Then, install the RealPlayer for restoring the thumbnails. These are some of the issues that can happen.
Let’s discuss about the different points about RealPlayer offline issue:
- Tips to fix
The users will sign into the RealPlayer account for receiving the paid membership features and content of their RealPlayer account. They can only receive it through the signing in process. When the users try to sign in the RealPlayer account, they will get a message as "Service unavailable. We're sorry - the RealPlayer sign in service could not be reached. Please ensure that you are online or try again later.". This is the main and common sign when the users try to sign in to the account of RealPlayer.
The reasons for showing offline message while signing in to the RealPlayer account are plenty. Sometimes, the user may not have a good Internet connection. In some cases, the online status will be set as offline or this can also be because of the cookies in the system. Some other reasons for this issue are that the security restrictive software and Internet Explorer settings issue.
Make sure, you are having the latest RealPlayer version in your computer. For upgrading to the RealPlayer, search in the authorized website and download the latest version of RealPlayer and install it your computer. Also make sure that your Internet connection is stable and it is connected properly. You may also check the online status by clicking on the online status. Click 'Preferences' from the 'Tools' menu. Then in the category pane click on 'Connection'. Now click on the option ‘assume I am online’ and click on 'OK' button for saving the changes. After that, you may restart the RealPlayer. If these methods didn’t work then temporarily disable the Internet security software in your system including firewall and try again. You can enable the cookies of RealPlayer by going to the real networks cookies page.
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